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Refund Policy

Kalinix Ltd  Refund Policy:

 

Thank you for choosing Kalinix Ltd as your trusted provider of ICT, Graphic design, Product designs, Industrial designs, Architectural designs, innovations and Inventions Products and Services.

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We want you to be completely satisfied with your purchase. Please read our refund and return

policy carefully to understand the terms and conditions for refunds, returns, and exchanges.

This policy is designed to provide clarity and ensure a positive shopping experience for you.

 

1. Return/Exchange/Refund Timeline:

We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or

exchanges are accepted within 10 days from the date of purchase. We believe this time frame strikes a balance between allowing you sufficient time to evaluate your purchase while also ensuring a fair policy for our business.

 

2. Refund Eligibility:

To be eligible for a refund or exchange, the item must be in its original condition, (if applicable). The items must be unused, in the same condition that you received them, and in the original packaging. Please note that certain items may have specific conditions for return due to their nature, and these conditions will be clearly communicated on the product page.

A receipt or proof of purchase is required for all refunds. 

 

3. Refund and Transport/Shipping Charges:

We understand the importance of transparent and fair refund and shipping charges. Our policy aims to be reasonable. We offer free/flat-rate shipping on returns, which means you won't have to worry about additional shipping costs when returning items as a result of our fault. But If you decide to return the goods after changing your taste or preference, you will

have to pay transport cost.

 

4. How to Request a Refund:

  • Contact us at kalinixdigital@gmail.com, stating clearly your order number and reason for the return.

  • We will review your request and provide instructions for returning the item.

5. Processing Refunds:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

  • We will also notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 business days. 

5. Exchanges:

  • We may offer exchanges for damaged or defective items, subject to availability.

  • If you would like to exchange an item, please indicate this in your refund request. 

 

5. Contact Us:

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